Frequently Asked Questions
General
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1. What services do you offer?
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We provide a full range of commercial cleaning services, including office cleaning, retail and hospitality cleaning, gym and fitness centre cleaning, industrial facility cleaning, education and childcare cleaning, and more.
2. Do you offer customised cleaning schedules?
Yes! We provide flexible cleaning schedules tailored to your business needs, whether daily, weekly, or one-off deep cleans.
3. Are you a franchise?
No, we are an independent cleaning company. Unlike franchises, we don’t have to pass on franchise fees, allowing us to provide high-quality services at competitive prices.
4. Do you provide cleaning supplies and equipment?
Yes, we use high-quality cleaning products and professional equipment to ensure the best results for your business.
5. Are your cleaners insured?
Yes, we are fully insured with Public Liability Coverage, giving you peace of mind that your business is protected.
6. Are your staff police-vetted?
Yes, all of our team members undergo background checks and are police-vetted to ensure trustworthiness and reliability.
7. What areas do you service?
We currently service the Tauranga region, including Mount Maunganui, Te Puke, Papamoa, and surrounding areas.
8. Can I get a quote for my business?
Of course! Contact us through our website or give us a call, and we’ll provide a free, no-obligation quote tailored to your cleaning needs.
Operations & Quality Assurance
9. What happens if I’m not satisfied with the cleaning service?
We strive for excellence in every clean. If you’re not satisfied, let us know, and we’ll work quickly to resolve the issue.
10. What kind of quality control do you have in place?
We conduct regular quality checks and feedback assessments to ensure our cleaning standards remain consistently high.
11. How do I manage my cleaning service bookings?
We provide an easy-to-use client portal where you can update bookings, customise your cleaning schedule, and request additional services.
Pricing & Payment
12. How much do your cleaning services cost?
Our pricing is competitive and tailored to your specific needs. Since we are not a franchise, we can offer better rates without compromising on quality. Contact us for a custom quote.
13. What payment methods do you accept?
We accept bank transfers and automated invoicing options for seamless payment processing.
14. How does billing work for commercial clients?
For our commercial clients, billing is done at the end of each month, and invoices are issued for payment by the 20th of the following month.
15. Do you offer contracts or one-off cleaning services?
We offer both. You can choose from ongoing cleaning contracts or book a one-off deep clean whenever needed.
Specialised Cleaning & Industries
16. Do you clean industrial and manufacturing facilities?
Yes, we provide specialised cleaning for industrial environments, including warehouses and manufacturing plants, ensuring safety and compliance.
17. Do you clean gyms and fitness centres?
Yes, we offer gym cleaning services, focusing on sanitisation and hygiene to keep equipment and common areas safe for users.
18. Do you clean schools and childcare centres?
Yes, we provide cleaning services for schools, universities, and childcare facilities, focusing on high-touch areas and hygiene to maintain a safe learning environment.
19. Do you offer residential house cleaning?
No, we do not provide residential house cleaning. Our primary focus is on commercial and business cleaning.
20. Can you clean Airbnbs?
At this time, we do not offer Airbnb cleaning services.
Desmar Transition
21. Are you Desmar or under the same ownership as Desmar?
No, we took over DESMAR Cleaning in March 2025 under completely new ownership. While we have transitioned from Desmar, we operate with a new approach, new management, and new way of working to better serve our clients.
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